Product Introduction
- Core technology and materials：100% pure TPE material: using integrated injection molding technology, different from cheap plastic materials on the market, it has extremely strong toughness and will not deform or collapse after long-term use.
- 3D laser scanning modeling:Customized by high-precision 3D scanning of the original vehicle data, it accurately fits the curvature of the original vehicle floor, especially in the brake and throttle areas, ensuring no throttle jamming or displacement, and ensuring driving safety.
- Environmental Protection and Health：Healthy and odorless: certified with environmentally friendly materials, achieving true out of the box use without the need for air drying.Even under high temperature exposure, it will not emit harmful gases or unpleasant odors.
- Cleaning and maintenance：All day waterproof and easy to maintain: The material is impermeable, and the surface anti slip pattern design is not easy to accumulate dirt and grime.When encountering mud and dirt stains, simply rinse them with clean water and they will be refreshed in 3 seconds.
- Quality assurance：Source factory direct sales: Official genuine certification, refusing small workshop processing. Compared to the "pirated inferior products" on the market, its edges are more fitting, the workmanship is more delicate, and the thickness is more guaranteed.
Processing time: All orders are trested with speed and dedication.We aim to dispatch orders as fast as possible.Orders will be processed and shipped within 24-48 hours during business days.
Shipping time: Orders shipped in the U.S.A are typically delivered within 2-5 business days but can take up to 10 business days in rare cases.
1. Shipping Policy
All BYD auto parts orders are shipped from our China warehouses via reliable international couriers for safe and fast delivery.
1.1 Order Processing Time
Orders are processed within 24-48 business hours after payment confirmation (excluding weekends and Chinese public holidays). You’ll get a confirmation email after payment, and a shipping notice with tracking number once dispatched.
1.2 Shipping Methods & Delivery Time
We offer two shipping options. Delivery time varies by logistics and customs clearance:
- Standard Shipping (e.g., China Post, Yanwen): For small/light parts. Delivery: 10-25 business days (most regions).
- Express Shipping (e.g., DHL, FedEx): For urgent/large/heavy parts. Delivery: 3-7 business days (major regions).
1.3 Shipping Costs
Shipping cost is auto-calculated at checkout (based on weight, volume, destination). You can check the exact fee before payment.
Free Standard Shipping for orders over [Fill in threshold, e.g., $200] (excludes remote regions).
1.4 Customs Duties & Taxes
Import duties, taxes, and other local fees are not included. The recipient is responsible for these.
Check your local customs policy first. Refusal to pay fees leading to return/destruction of goods will not be refunded.
1.5 Shipping Tracking
A shipping confirmation with tracking link will be emailed after dispatch. You can also track via "My Orders" on our website.
2. Return Policy
We provide quality BYD parts. You can return/exchange items within 30 days of receipt for quality issues or wrong shipments.
2.1 Eligible Return Conditions
- Unused, in original condition with packaging/accessories intact.
- Caused by quality defects or our shipping errors (wrong model/quantity).
- Provide problem photos/videos within 7 days of receipt.
2.2 Non-Eligible Return Situations
- Damaged by improper installation/use/transportation.
- Used, modified, or disassembled without authorization.
- Custom parts (unless defective).
- Returns after 30 days or without valid proof.
2.3 Return Process
1. Email support ([Your Email]) with order number, problem photos/videos, and reason (subject: "Return - [Order Number]").
2. We’ll review and approve within 2-3 business days, then send our China return address.
3. Ship back via traceable logistics. You bear return shipping unless it’s our mistake (we recommend shipping insurance).
4. We’ll inspect and process refund/exchange within 7-10 business days if eligible.
2.4 Refund & Exchange Details
- Refund: Issued to original payment method (3-15 business days).
- Exchange: We ship the correct item after inspection. We bear re-shipping cost for our mistakes; you bear it otherwise.
- Restocking Fee: None for eligible returns. 15% fee for special-approved non-eligible returns.
2.5 Special Notes
We’re not responsible for lost/damaged return packages. Keep the shipping receipt and tracking number.
Contact technical support for installation/use questions before returning. We’ll provide professional guidance.
3. Contact Us
For shipping/return questions, contact us via:
Email: vibexer@gmail.com
Hours: Mon-Fri, 9:00-18:00 (GMT+8, China Time)
We’ll reply within 24 business hours.
For US customers (including Alaska and Hawaii) or orders over $200
We accept Visa, American Express, Paypal, Payoneer Mastercard and Discover
All of our products are made with care and covered for one year against manufacturing defects
Contact us 24 hours a day, 7 days a week Call Us: 0123-456-789
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