At Autoevex, we stand behind o qualidade de our products. If you são not entirely satisfied com seu purchase, we’re here para help. Our refund e return policy é designed para ser fair, transparent, e efficient.

1. 30-Day Return Guarantee

You have 30 calendar days para return um item de o date you received it. para ser eligible para um return, seu item must ser:

  • Unused e em o same condition that you received it.

  • In o original packaging.

  • Accompanied por o receipt ou proof de purchase.

2. Return Process

To initiate um return, please follow these steps:

  1. Contact Us: Email our support team em support@AUTOEVEX.com com seu order number e o reason para o return.

  2. Approval: Once seu return request é approved, we will provide you com o return shipping address e instructions.

  3. Shipping: You will ser responsible para paying para seu own shipping costs para returning seu item. Shipping costs são non-refundable. We recommend using um trackable shipping service.

3. Damaged ou Incorrect Items

If you receive um product that é damaged during transit ou é not o correct ajuste para seu BYD model (Seal, Atto 3, Dolphin, etc.) due para our error:

  • Please notify us dentro 48 hours de delivery.

  • Provide clear photos ou videos de o danos ou fitment issue.

  • Autoevex will cover o cost de um replacement ou provide um full refund, including original shipping charges.

4. Non-Returnable Items

Certain itens são not eligible para return:

  • Customized/Personalized Products: itens specifically tailored para seu unique specifications.

  • Used Products: itens that show signs de installation ou desgaste.

  • Flash Sales/Clearance itens: Products marked como "Final Sale."

5. Refunds

Once we receive seu item, we will inspect it e notify you that we have received seu returned item. We will immediately notify you de o status de seu refund after inspecting the item.

 

  • If seu return é approved, we will initiate um refund para seu original method de payment (Credit Card, PayPal, etc.).

     

  • You will receive o credit dentro um certain amount de days, depending em seu card issuer's policies (usually 5-10 business days).

     

6. Order Cancellations

  • Before Shipping: You may cancel seu order dentro 24 hours de placement para um full refund.

  • After Shipping: If o item has already been dispatched, please follow o standard return process after receiving o package.

7. Contact Us

If you have any questions em how para return seu item para us, contact us:

  • Email: support@AUTOEVEX.com

  • Online Help Central: contact-us