Our Commitment to the BYD Community

At Autoevex, we are dedicated to providing the global BYD community with the highest quality accessories and a seamless shopping experience. However, we recognize that there is always room for growth. Whether you have a groundbreaking idea for a new BYD Seal mod or a concern regarding a recent service, we want to hear from you. Your feedback is the primary driver of our innovation and improvement.

How We Handle Your Feedback

We take every submission seriously. To ensure your voice is heard, we follow a transparent resolution process:

  1. Submission: Send your feedback via the form below or directly to vibexer@gmail.com.

  2. Review: Our management team reviews every message within 24-48 business hours.

  3. Action: For complaints, we will provide a concrete solution (such as a replacement, refund, or service credit). For suggestions, our R&D team will evaluate the feasibility of your ideas.

  4. Follow-up: We will keep you updated on any changes made to our products or services as a result of your input.

Share Your Ideas (The "Chief Experience Officer" Program)

Are you looking for a specific BYD Atto 3 or Dolphin accessory that doesn't exist yet?

  • Product Innovation: If your product idea is selected for production, you will be invited to become our "Chief Experience Officer" and receive the first finished product for free!

  • Service Improvements: Suggestions on website usability, packaging, or payment options are always welcome and highly valued.

Feedback Form

(Please fill out the details below so we can assist you better)

  • Full Name: [Text Box]

  • Email Address: [Text Box] (For us to send you the resolution)

  • Feedback Category: * [Dropdown: Product Quality / Shipping & Delivery / Website Experience / New Product Idea / Other]

  • BYD Model: [Dropdown: Seal / Atto 3 / Dolphin / Han / Tang / Other]

  • Order Number: [Text Box] (Optional)

  • Your Message: [Large Text Area]

  • Attach Files: [Upload Button] (Upload photos or videos to help us understand the issue)

Immediate Assistance

If you require urgent help with an ongoing order, please visit our [Contact Us] page or use our Live Chat for a real-time response.