At Autoevex, we take pride in our precision engineering and the durability of our products. We understand that your BYD is more than just a car—it's an investment in a sustainable future. That’s why we stand behind our accessories with a robust warranty policy to ensure your peace of mind.

1. Warranty Coverage

Autoevex warrants all official products against defects in materials and workmanship under normal use.

  • Interior & Exterior Accessories: 1-Year Limited Warranty.

  • Electronic Components (e.g., ambient lighting, steering wheel upgrades): 6-Month Limited Warranty.

  • Performance Parts: 1-Year Limited Warranty.

The warranty period begins from the date of delivery to the original purchaser.

2. The Autoevex "Perfect Fit" Guarantee

We use high-precision 3D laser scanning to ensure our products fit your BYD Seal, Atto 3, Dolphin, Han, or Tang perfectly. If a product does not fit your vehicle as described—and you have selected the correct model and year—Autoevex will provide a free replacement or a full refund.

3. What is Covered?

This warranty covers:

  • Manufacturing defects (e.g., stitching issues, material delamination).

  • Significant fading or discoloration under normal UV exposure.

  • Electronic malfunctions not caused by improper installation.

4. What is Not Covered?

This warranty does not cover:

  • Damage caused by improper installation or DIY attempts.

  • Normal wear and tear (e.g., minor scratches from daily use).

  • Damage resulting from accidents, misuse, or unauthorized modifications.

  • Products purchased from unauthorized third-party resellers.

  • Damage caused by extreme chemical cleaners not recommended for EV interiors.

5. How to Make a Warranty Claim

To initiate a claim, please follow our streamlined process:

  1. Contact Us: Email support@autoevex.com with your Order Number.

  2. Provide Evidence: Attach clear photos or a short video demonstrating the defect or fitment issue.

  3. Review: Our technical team will review your claim within 2 business days.

  4. Resolution: If approved, we will send a replacement part at no cost to you. In some cases, we may request the defective item be returned for quality analysis (we will cover the return shipping).

6. Limitations of Liability

Autoevex is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products. Our total liability is limited to the purchase price of the specific product under claim.

7. Contact Our Warranty Team

If you have questions regarding the warranty of a specific item, please reach out to our specialists:

  • Email: support@autoevex.com

  • Subject Line: Warranty Claim - Order #[Your Order Number]